How can we help?
Browse answers to common questions below, or contact our support team if you can’t find what you’re looking for.
Allow advertiser access
Go to Click on Add and select Give a partner access to your assets In the Partner business ID field, copy/paste 4237857306303295 and click Next Grant…
Approve advertiser access
Go to the request link found in your notification email Click on Respond to request Then click on Get started Now click on Next Grant advertiser…
Newsletters
For sites registered on or after April 3, 2021, you can access your newsletter app directly in your WordPress backend. To edit an existing autoresponder,…
I get an error when I try to submit my questionnaire
Please make sure that you have filled out all the required fields. If you have, review your responses and remove all emojis. Then re-submit the…
Add tracking pixel
Login to your website admin panel On the left hand menu, click on Tracking Codes You’ll see a section like this: Choose where you want to embed your code.
Creating new autoresponder or broadcast emails
The fastest way to create a new autoresponder or broadcast email is to copy an existing one and edit it. Login to your newsletter app In the left hand…
Duplicating pages
Login to your website admin panel Hover over the page that you want to duplciate to reveal the menu Click on Clone Follow the instructions below to edit…
Update YouTube Video Feed
Login to your website admin Go to pages Click on Home page to edit it Scroll down to the video section Hover over the embed code and click the pencil icon…
Uploading images, music and other files
Login to your website admin panel Click on Media Add New
Editing pages
Login to your website admin panel Hover over the page that you want to edit to reveal the menu Click on Edit Scroll to the section that you wish to edit…
I can't access my website
If you lost your password, go to your admin login page and click on the Lost your password? link to reset it. If you are getting the following error…
How do I update my credit card?
Please contact us
What is a press release?
A press release is an announcement of an event, performance, or other newsworthy item that is issued to the press. It is one of the best, most affordable,…
How does your service help me?
ArtistPR will save you hundreds of hours and dollars. If you’ve ever tried sitting down and searching around the net for ways to gain internet exposure…
Why should I pay for publicity?
This is a great question and one that gets asked quite often. First of all, you won’t find a single PR firm out there that will work an unknown artist on…
How do I submit my music to radio and press?
The DIY Press Release is included with your premium membership. As a premium member, you can submit a self-written press release for approval once a…
How do I add my company to the industry database?
If you are a music industry representative, please click here to add your company to our contact database.
How can I sign up for an account?
To sign up for an account with ArtistPR, please check out our membership service here:
How do I delete my personal information?
In accordance with EU’s General Data Protection Regulation (GDPR), specifically the Right to be Forgotten, please contact us to delete your account and…
I canceled my subscription before the end of my trial period, but I was still charged.
Our billing system is automated to charge your credit card each billing cycle for your membership fee starting at the end of the trial period from the…
I can't access the courses
If you’ve recently upgraded and you’re able to login but can’t access any of the courses, go to In the My Account section, click on Check Permissions.
I lost my username and/or password.
Your username is the email you used to register your account with us. Please make sure you’re not copying and pasting any spaces before or after your…
I want to change the URL for my profile / Electronic Press Kit
Go to your profile page and click on Edit Profile Edit the Permalink
Editing your autoresponder emails
Login to your newsletter app In the left hand menu, click on Campaigns Autoresponders Find the email you want to edit. Then scroll right Click on Pause…
How do I setup a custom domain name?
You can use a custom domain with your MusicProSite website. If you don’t already own the domain name, you must purchase a domain name from a domain…
Where will my press release be distributed?
The press release is distributed to: Music Magazines & Blogs ABC, CBS, CW, Fox and NBC affiliated sites Newspapers & Major News Sites Regional & Local…
DIY vs DFY Press Release
The DIY Press Release is included with your premium membership. As a premium member, you can submit a self-written press release for approval once a…
Where can I find the questionnaire?
Once we receive your order, you’ll receive an email with the login information to access our client portal: You’ll see a list of your Done-For-You orders.…
How long does it take to build my website?
Your website is built in 3 stages: 1. Main website: Once we have all the information we need, it usually takes about 5 business days to build your main…
Can I install my own plugins?
Our Site Builder platform includes custom plugins developed specifically for your marketing music funnels. It also includes a premium theme and premium…
I already have a website
If you already have a website that you’re happy with, we recommend that you go through the Music Selling Machine course. Follow the DIY guides to add a…
How do I cancel my subscription?
To cancel your subscription, please go to If you’re having problems accessing your account, send an email to cancellations@artistpr.com
What's included with the Done-For-You Site Builder?
At ArtistPR, our philosophy with implementation is this: It doesn’t have to be perfect. It just has to be done. It is much easier to edit something that…
PayPal API Credentials
Follow the steps below to obtain your PayPal API Credentials: 1. Login to your PayPal account 2. In the top right corner, hover over your name and click…
PayPal Identity Token
Follow the steps below to obtain your PayPal Identity Token: 1. Login to your PayPal account 2. In the top right corner, hover over your name and click on…
What is the turnaround time?
Once we receive your order you’ll need to submit a questionnaire via our client portal. The writer will use your responses to craft your press release.…
Contact Us
IMPORTANT: We are NOT associated with artistpr.top, artistpr-uk.com, artistpr-global.com or global-artistpr.com in any way. Whoever is running these websites is illegally using our name and logo to scam unsuspecting indie artists. Do NOT send them any money/crypto/payments. We’ve already reported them several times to their registrar’s digital crime unit and their hosting provider. You can report them here: